Explore Boat Trips - Cancellation Policy
We understand that unexpected changes can occur, and we strive to offer flexibility to accommodate your needs. This policy outlines how cancellations and amendments are handled for your bookings, ensuring a smooth experience with Explore Boat Trips.
1. Cancellations or Changes by You (Refund Policy)
We understand plans may change, and we aim to accommodate your needs. Refund and rescheduling options are as follows:
Up to 3 days before: 100% refund.
Between 3 days and 1 day before: 50% refund.
Less than 1 day before: No refund.
Please note that rescheduling is subject to guide availability, and alternative dates may take time to confirm.
For more details regarding our rental policies, safety guidelines, and responsibilities, please review our Terms & Conditions.
2. Cancellations or Changes by Us
In cases where cancellations are necessary due to extreme weather or staff availability, we will make every effort to inform you in advance. If contact cannot be made, we will provide updates at our activity spot. Options available include:
Offering an alternative adventure suited to the conditions.
Rescheduling your booking.
Providing a refund or a credit note for future use.
3. Important Notes for Participants
All participants must complete a registration form and medical declaration before their activity.
Personal belongings, such as phones and wallets, can be stored with us at the owner’s risk.
Participants are responsible for their belongings during activities.
4. Contact Information
For cancellations or rescheduling, please contact us at:
Address: Kavalari, 57200, Thessaloniki, Greece
Phone: +30 6936 781 260
Email: info@exploreboattrips.com
By booking, you acknowledge having read, understood, and agreed to this cancellation policy.
